Shipping policy

Thank you for shopping with TreasureBoxCo!

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Shipping Time

Shipping times vary depending on your location. Most orders arrive within 3–7 business days after shipment.

Please note that delivery times are estimates and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking

Once your order has shipped, you will receive a tracking number via email to track your package.

Pre-Order Information

At The Treasure Box Co., some products are offered as pre-orders. A preorder allows you to reserve an item before it arrives at our warehouse. This helps secure inventory for highly anticipated releases that may sell out before they become available.

Estimated Arrival Dates

Every preorder product includes an estimated arrival date on the product page before purchase. These dates are provided by our manufacturers and distributors and are estimates only. While we strive to provide accurate timelines, delays may occur due to manufacturing, shipping, customs, or distributor processing. Arrival dates are subject to change without notice.

Order Processing & Shipping

Preorder items will ship as soon as they arrive at our warehouse, are inspected for quality, and have been processed for fulfillment. Orders are shipped in the order they were received.

If your order contains both in-stock and preorder items, your order may be held until all items are available to ship together.

If you would like available items shipped separately, please contact us before your order ships. Additional shipping charges may apply, even if your original order qualified for free shipping.

Order Updates

We understand waiting for preorders can be exciting, and we are committed to keeping you informed. If there are significant changes to the estimated arrival timeline, we will provide updates via email whenever possible.

Cancellations

If the estimated preorder timeline no longer works for you, you may request to cancel any unshipped preorder item for a full refund to your original payment method.

Once a preorder item has shipped, it is subject to our standard return policy.

By placing a preorder, you acknowledge and agree that:

You are purchasing an item that is not currently in stock.
The estimated arrival date is not guaranteed and may change.
Your order will ship once the preorder item arrives and is processed unless otherwise arranged.
If your order contains both preorder and in-stock items, additional shipping charges may apply if you request multiple shipments.
You have reviewed and accepted our preorder terms before completing your purchase.

Shipping Delays

Shipping delays may occasionally occur due to carrier issues, weather conditions, holidays, or high order volume. We appreciate your patience and understanding.

Incorrect Shipping Addresses

Please ensure your shipping address is correct before placing your order. TreasureBoxCo is not responsible for orders shipped to incorrect addresses provided at checkout.

Lost or Stolen Packages

TreasureBoxCo is not responsible for lost or stolen packages once marked as delivered by the shipping carrier. If your package is missing, please contact the shipping carrier directly for assistance.